These frequently asked questions can be sorted by topic so that you can quickly find the answers you need.
Can’t find what you’re looking for? Fill out and submit the contact form and we’ll get back to you as soon as we can. For support matters you can email firstname.lastname@example.org
- How does the 30 Day Free Trial work?
Simply register and start using Veezi — no credit card necessary. You will have access to your account for 30 days from the day you sign up. We’ll contact you before the end of your trial so that you can decide to subscribe to Veezi and keep your account open. After the end of the 30 days, you will need to purchase Veezi to continue using it.
If you decide you want to sign up and enter your credit card details before the end of the trial, paid use will only be calculated from the end of the 30 day trial period.
- What if I subscribe after the 30 day free trial?
If your trial has expired please contact us to reactive your account and restore your data.
- What does "only pay for what you use" mean?
It means that your monthly subscription fee is calculated based on the level of usage (average number of admits and any additional modules) for each cinema site. It is not based on number of screens, or POS terminals. Please note: there is a minimum monthly account fee that will apply if there are no transactions made in a given month.
- How will I know I have been charged for Veezi?
The name "Vista Entertainment Solutions" will appear on cardholder statements for any transactions through this website. We will also send you a notification via email.
- If I don't sell tickets at a cinema site, will I be charged?
As long as there are no transactions for your cinema during a given month, you will not incur any additional fees on top of the minimum monthly account fee.
- What is the difference between an account and a cinema site?
Your account is your subscription to Veezi. You can have more than one cinema site set up on your account — for easy circuit management.
- What type of external internet connection do I need?
A decent internet connection is a vital consideration and is the life-blood of the Veezi experience. You should have broadband (DSL) type connection at a minimum. Avoid internet plans that degrade your performance if you exceed the data limit. To ensure you stay online, consider a secondary or back-up internet connection, i.e a 3G connection. We also recommend you connect your POS work-stations to your router using network cables rather than wireless connections.
Don’t have a back-up internet connection? Don’t worry, Veezi POS does have an offline mode — so you can keep ticketing if the internet does go down.
- What specification computer do I need to run Veezi Back Office?
Veezi Back Office is web-based and will work on most computers with a modern browser. We recommend the latest versions of Chrome, Firefox or Internet Explorer (Edge).
- What specification of machines do I need for POS?
Veezi can work on most existing hardware, get in touch to check compatibility. See our hardware page for terminal, card reader, cash drawer, printer and scanner recommendations. Or get in touch for details about a hardware package from our preferred suppliers.
- Can I use Veezi if I have more than one cinema?
Yes. With Veezi, you can have one account to manage as many cinemas (sites) as you wish. If Veezi meets your operational needs then you can use it. We recommend that cinemas with average monthly admits above 10,000 or complex food and beverage requirements contact us for pricing and advice.
- Can I use Veezi for a short term seasonal cinema or film festival?
Yes you can, we even have a shopping cart feature to allow moviegoers to buy tickets to multiple sessions online, in one easy transaction. When you have completed your season/festival, you can leave your account running so that all of your data and cinema information will be ready next time you open; this will incur the minimum monthly fee.
- Can I use Veezi for selling only food and beverage items, i.e. to run my cafe?
Whilst this under-utilises Veezi usage, you can indeed use it for this purpose. If you run a café alongside your cinema or have another reason for a stand-alone food and beverage site, you can use Veezi.
- Where can I use Veezi? In which countries is it available?
You can sign up to use Veezi from anywhere in the world. Of course, there might be local tax and currency requirements for your specific country — contact us and we’ll set these up for you. We’ll continue to add countries to the automated setup list, which don’t require manual set up from us.
- What is a pre-loaded master list when it comes to setting up Veezi?
Cinemas in any market share some commonalities. The most obvious of these are the films they show and the concession items they sell. We have created master lists for films, concessions and ticket types, so all you have to do is choose the films, concession items or ticket types you want to use and enter details such as pricing.
- Can someone help me set up Veezi for my cinema?
Veezi has been designed to be as easy as possible for you to set up. See our Toolkit for guides and instructional videos — if you get stuck or aren’t sure of the best way to configure Veezi for your operation, we offer unlimited email support via email@example.com
- Is Veezi safe? Will I lose my data?
Veezi has security that is designed in from the ground up. All data that is transferred between your location and the Veezi servers is encrypted. Veezi's servers have SSL certificates issued by Digicert - a leading certificate authority. Data is stored on Veezi's secure Azure servers and a safety copy is always maintained.
- Are my credit card details secure?
Veezi does not collect or store your credit card details. Your credit card details are encrypted and securely stored by Direct Payments Solutions Ltd, to enable Veezi to automatically bill your credit card on a recurring basis.
- How do I sell tickets on the internet using Veezi?
We have our very own V-Tix internet ticketing add-on that enables you to sell tickets on your cinema’s website. We also have integration to third-party ticketing sites, contact us for details.
- How do I cancel my subscription to Veezi?
Please contact us to cancel your subscription. If you choose to do so, your account will be closed and a summary of the final month's charges will be completed at the end of that month, based on your usage. A final charge will be made to your credit card accordingly. There are no penalty charges for ending your subscription.
- Is there a way I can test my internet connection to see if it is fast enough for Veezi?
Yes, make sure you are connected to the internet via the connection you wish to test and then use your browser to navigate to www.speedtest.net. If you have any concerns, send us the results via email, firstname.lastname@example.org and we will respond as soon as we can.
- Can I use Veezi in different time zones?
Yes, you can set up a separate time zone for each cinema site in your Veezi account.
- Will Veezi support Virtual Desktop environments?
No, Veezi does not support running POS on VDI (Virtual Desktop Infrastructure) environments. Please contact us if you need to run POS using VDI.
- What should I do if I have issues accessing Veezi?
Check our status page for any system updates, if there are no relevant updates then contact our support team.