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Let's talk about support!

How Veezi is helping you keep things running smoothly

24/7 support — here to help you keep things Veezi

As you may already know, part of a Veezi subscription includes unlimited 24/7 in-house support. Behind the scenes, we have a team of experts who can help you with anything you need from initial setup of Veezi software to implementation of new modules, or any technical issues you may be having.

We’re working tirelessly to provide you with the best support, responding as promptly and effectively as possible.

How to reach Veezi support

Veezi provides four main channels for you to reach us for support.

  1. Email — [email protected]
  2. Phone — (323) 994-0424
  3. Veezi Back Office — Live chat
  4. Veezi Back Office — Logging a support ticket

My issue is time-sensitive, what's the best way to reach someone?

Calling our phone line—on (323) 994-0424—or using the LiveChat feature in Veezi Back Office is always the fastest way to get in touch with someone promptly.

If a system is down, or you have an urgent or time-sensitive issue, a quick call or message to one of our support staff through the back office live chat is the best way to reach support.

How the Veezi support process works

For most non-urgent issues, emailing our support team at [email protected], or creating a support ticket through Veezi Back Office is ideal.

Once we have an issue logged this way, we have a trackable ticket in our system with immediate visibility across multiple channels, to be assigned to the appropriate person. These tickets provide a living record of what the issue is, as well as the steps taken to resolve it, and any related screenshots or attached files.

For account-related issues, please contact your Veezi Account Manager directly.

Outside the US?

No matter where you are, you can contact Veezi support via LiveChat in Veezi Back Office.

USA, Canada & Latin America
[email protected]
[email protected]
+1 323 944 0424

Europe, Middle East & Africa
[email protected]
+44 (0)20 8634 5328
After-hours emergency only: +44 20 8563 4490

Australia, NZ & Asia
[email protected]
+64 9 984 4585

[email protected]
+86 10 6503 2631

Making support magic

At Veezi, we've made a commitment to making the ideal system for independent cinemas—and that includes providing top-notch support. Over the course of the COVID-19 Pandemic, Veezi support certainly struggled as we went through many changes, but we have redoubled our efforts and seek to make Veezi support a real feather in our cap.

Between our three offices providing first-level, second-level, and product support, our goal is to make support something our customers can cheer for. That way, you can spend more time living the magic of the movies!

2713 Yoakum Cinema Texas Customer Story

"Before the theater, everybody went out of town for activities. There was nothing to do in Yoakum..."

~ Tammy Steinmann
Yoakum Grand Theater
2775 Veezi Pivot Cinemas Customer Story Rotator 314X314

“I have literally sat on the beach and logged in using my tablet. I love that everything happens in real time and you don’t have to wait to the end of the day for reports, it’s all there. 

~ Mark & Jess Walker
The Pivotonian Cinema

“The earthquake took out 22 screens across Christchurch, and we put one back in. We were oversubscribed. We had the whole market to ourselves for a year. 

~ Jeremy Stewart
Alice, Deluxe & Town Hall Cinemas
2815 Veezi Silvermoon Rotator

"At full capacity we have over 400 cars, that’s 900 to 1000 people at any one time. The curse of drive-ins are the grid locks, but with Veezi we now have a dedicated person moving along the queues of cars selling tickets via a tablet, in advance of reaching the box office."

~ Chip Sawyer
Silver Moon Drive-In
2500 Temora Town Hall – Australia Customer Story Customer Story 150DPI 300719

People come from other towns to find out how we do it”

~ Beth Firman
Town Hall Theatre
Epic Cinemas

“I want my customers to experience the magic of the cinema, one that matches the magic of the movie—just like it used to be.”

~ Danie van der Merwe
Epic Cinemas
Casestudy Veezi Monterey

After years in the business, I've had to figure out some things and now have a reputation for doing things my way. Call it my 'indie' spirit.”

~ Kelly Rogers
Monterey Cinema

“The traffic was heavy. It added to the excitement at the box office, but the kiosks have made it more efficient for our patrons...

~ Jen Holson
Windsor International Film Festival
Johnathan Brownlee DIFF

“Every year, we try to find new ways to give our audience a better experience.”

~ Johnathan Brownlee
Dallas International Film Festival

“Hands down, Veezi is what I need. It is reliable, and I can plan and act whether I am in the office or not.”

~ Geoff Glen
1963 Veezi Anzac Theatre Customer Story 150DPI

It's simple and intuitive to use and is run by a great bunch of people! Our town put in the time, and Veezi runs our theatre and keeps our finances tight … just the ticket!”

~ Vernon Woods
ANZAC Theatre

“Veezi is flexible and able to cope with everything we throw at it.”

~ Norman & Beth Hunter
Avoca Beach Picture Theatre

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