These questions and answers are organised into topics and you
can browse through them for quick answers to your quesions. We also
offer unlimited email support for customers and trial users - just
complete the form in the left hand menu to contact the
support team and we will send you an answer as quickly as possible.
Bear in mind the time zone difference between us - and you. It
might not be until the next business day before we get back to
If you have any feedback for us at all, including suggestions
(That are always welcome) for how we could make Veezi
better - we would love to hear from you. Please send any
feedback using the simple form - also in the left hand menu.
- How does the 30 Day Free Trial work?
You simply register and start using Veezi. No credit card necessary. You will have full access to it for 30 days from the day you sign up. If you decide not to purchase you have no need to do anything further. We will remind you before the end of your trial so that you can choose to purchase if you wish to. After the end of the 30 days, you will need to purchase Veezi in order to continue using it.
- What is the largest cinema that Veezi can be used in?
Our experience has shown us that some cinemas have more complex
operational requirements than others, so we recommend that cinemas
with average monthly admits above 10,000 or complex Food &
Beverage requirements contact us for pricing and advice.
- If I decide to purchase, what happens?
Your first payment will be processed on the 2nd day of the month following your first full month of usage. It will include any part month useage that is not covered by the free 30 day trial. This policy applies to your usage of Veezi on each of your cinema sites.
- What happens if I subscribe after the 30 day free trial?
Your first regular monthly account and charges will be calculated in arrears at the end of the first full month of chargeable usage (i.e. somewhere between 30 and 59 days from the end of your free trial). At this time, your fees will be calculated and charged to your credit card.
- If I decide to enter my credit card details before the end of the 30 Day trial, will I lose some of my free use?
No, paid use will only be calculated from the end of the 30 day
trial period, even if you purchase early.
- What does “pay only for what you use” mean?
It means that charges are calculated on the level of usage you
have at each cinema site. It is not based on number of screens, or
POS terminals. Please note that there is a
minimum account fee of $150 USD (or £75) per month, so if you
have only one cinema site, there will be the minimum account fee
each month regardless of whether the cinema transacts on Veezi for
the month. If you have multiple cinema sites, none of which
transact during a month, then you will only be charged the $150 USD
(or £75) monthly account fee.
- How will I know I have been charged for Veezi?
The name "Vista Entertainment Solutions" will
appear on cardholder statements for any transactions through this
- If I don’t sell tickets at a cinema site, will I not get charged?
As long as there are no transactions done for your cinema site
during a given month, you will not incur fees. A transaction means
any sale you make, including concessions. Please also
note that there is one exception to this rule where you
will be charged a minimum account fee of $150 USD (or
£75) per month regardless of whether you have transactions on
any cinema sites.
- Is there a minimum charge I will pay each month?
Yes there is. Regardless of how many cinema sites you have or
whether you sell anything in any of your sites, there will always
be a minimum account fee of $150 USD (or £75) per month. This
does of course cover up to 2500 admits per month for one cinema
site and/or Food & Beverage transactions at one cinema
- What is the difference between an account and a cinema site?
Your account is your subscription to Veezi. You can have one or
as many cinema sites set up on your one account as you like.
- Is Veezi for me if I have more than one cinema?
Yes. With Veezi, you have one account which can have as many
cinemas (sites) as you wish. Each site can easily
have multiple screens. If Veezi meets your operational needs
then you can use it. Don't hesitate to contact us to discuss
your specific needs in more detail if so required.
- Can I use Veezi for a short-term seasonal cinema or festival?
Yes you can. Simply sign up for a normal account and set up your
cinema. When you have completed your season, you can either close
your account or leave it running. If you leave it running, all of
your cinema information will be ready next time you open (suitable
for periodic use) and you will incur a monthly minimum fee of $150
USD (or £75). If you close the account, you will not incur the fee
and you simply re-open the account and set it up again next
- Can I use Veezi only for selling food & beverage items, i.e. to run my cafe?
Whilst this does seem like underutilising Veezi, you can indeed
use it for this purpose. If you have a café alongside your
cinema or have another reason for a stand-alone food and beverage
site, you can use Veezi for this for a flat fee of $150 USD (or
£75) per site per month.
- Where can I use Veezi? In which countries is it available?
You can sign up to use Veezi from anywhere in the
world. Of course, there might be local tax and currency
requirements for your specific country, in which case, just drop us
a line and we will set these up for you. We will also be
adding more countries to the automated set-up list which do not
require any manual set-up from us.
- What is the full cost of using Veezi? Are there hidden costs?
Our pricing page lists the monthly fees for you to use Veezi.
There are optional extras you can choose from, beginning with
Internet Ticketing. Aside from these listed charges there are no
additional, up front or hidden fees.
- Why is Veezi so inexpensive? What's the catch?
Veezi is new generation 'cloud' technology, making good use of
the economies of scale available from using the Internet and
providing a system that does all the fundamental things you need
for a great price. There is no catch.
- How do I stop my subscription to Veezi?
Cancelling your subscription to Veezi is a menu choice within
the application. If you choose to do so, your account will be
closed and a summary of the final months charges will be completed
at the end of that month, based on your usage. A final charge will
be made to your credit card accordingly. There are no penalty
charges for ending your subscription.