FAQs about VEEZI

These questions and answers are organised into topics and you can browse through them for quick answers to your quesions. We also offer unlimited email support for customers and trial users - just complete the form in the left hand menu to contact the support team and we will send you an answer as quickly as possible. Bear in mind the time zone difference between us - and you. It might not be until the next business day before we get back to you.

If you have any feedback for us at all, including suggestions (That are always welcome) for how we could make Veezi better  - we would love to hear from you. Please send any feedback using the simple form - also in the left hand menu.   

See All Support FAQs

How does the 30 Day Free Trial work?

You simply register and start using Veezi. No credit card necessary. You will have full access to it for 30 days from the day you sign up. If you decide not to purchase you have no need to do anything further. We will remind you before the end of your trial so that you can choose to purchase if you wish to. After the end of the 30 days, you will need to purchase Veezi in order to continue using it.

Related FAQ Categories: Pricing  30 Day Trial 
What is the largest cinema that Veezi can be used in?

Our experience has shown us that some cinemas have more complex operational requirements than others, so we recommend that cinemas with average monthly admits above 10,000 or complex Food & Beverage requirements contact us for pricing and advice.

Related FAQ Categories: Pricing 
If I decide to purchase, what happens?

Your first payment will be processed on the 2nd day of the month following your first full month of usage. It will include any part month useage that is not covered by the free 30 day trial. This policy applies to your usage of Veezi on each of your cinema sites.

Related FAQ Categories: Pricing 
What happens if I subscribe after the 30 day free trial?

Your first regular monthly account and charges will be calculated in arrears at the end of the first full month of chargeable usage (i.e. somewhere between 30 and 59 days from the end of your free trial). At this time, your fees will be calculated and charged to your credit card.

Related FAQ Categories: Pricing 
If I decide to enter my credit card details before the end of the 30 Day trial, will I lose some of my free use?

No, paid use will only be calculated from the end of the 30 day trial period, even if you purchase early.

Related FAQ Categories: Pricing  30 Day Trial 
What does “pay only for what you use” mean?

It means that charges are calculated on the level of usage you have at each cinema site. It is not based on number of screens, or POS terminals. Please note that there is a minimum account fee of $150 USD (or £75) per month, so if you have only one cinema site, there will be the minimum account fee each month regardless of whether the cinema transacts on Veezi for the month. If you have multiple cinema sites, none of which transact during a month, then you will only be charged the $150 USD (or £75) monthly account fee.

Related FAQ Categories: Pricing 
How will I know I have been charged for Veezi?

The name "Vista Entertainment Solutions" will appear on cardholder statements for any transactions through this website.

Related FAQ Categories: Pricing 
If I don’t sell tickets at a cinema site, will I not get charged?

As long as there are no transactions done for your cinema site during a given month, you will not incur fees. A transaction means any sale you make, including concessions. Please also note that there is one exception to this rule where you will be charged a minimum account fee of $150 USD (or £75) per month regardless of whether you have transactions on any cinema sites.

Related FAQ Categories: Pricing 
Is there a minimum charge I will pay each month?

Yes there is. Regardless of how many cinema sites you have or whether you sell anything in any of your sites, there will always be a minimum account fee of $150 USD (or £75) per month. This does of course cover up to 2500 admits per month for one cinema site and/or Food & Beverage transactions at one cinema site.

Related FAQ Categories: Pricing 
What is the difference between an account and a cinema site?

Your account is your subscription to Veezi. You can have one or as many cinema sites set up on your one account as you like.

Related FAQ Categories: Pricing 
What type of external internet connection do I need?

You need a broadband (DSL) connection. The ideal connection would be the fastest you can get for both upstream (from your connection to the Internet) and downstream (downloading to your connection from the Internet). A broadband plan for business is likely to offer better levels of customer service to you than a domestic account. 10GB of monthly bandwidth would be a good and safe amount to have. Don't select a plan that degrades speed performance if you exceed your  data cap. For a highly robust approach, we further recommend that for redundancy you either use a load balanced router with two separate broadband connections from two different ISP's or you use a 3G capable router that can fall back to a 3G connection in the event of the broadband connection failing for long periods for any reason. We also recommend you connect your POS workstations to your Internet router using network cables and not wireless connections.  You should take into account any other internet usage from your site on the same connection when considering your speed requirements.

Related FAQ Categories: Requirements 
What specification computer do I need to run Veezi Back Office for all administration and operations?

You can run Veezi Back Office on any device with an internet web browser. We recommend Firefox, Internet Explorer or Chrome.

Related FAQ Categories: Requirements  Hardware 
What specification of machines do I need for my POS terminals?

For each POS lane desired, one Windows PC running XP SP3 or later version of windows. This would include many of the windows based POS terminals available. The minimum hardware we know will work is a 1.0 GHz Pentium IV compatible processor or equivalent, 256 MB RAM and 800x600 256 col display. We recommend a 2.0 GHz Core 2 compatible or later processor, 1 GB RAM and 1024x768 high colour touch screen display.

Related FAQ Categories: Requirements  Hardware 
What kind of ticket printer do you recommend?

Any of the following Epson printers: TMT-20, TMT-81, TMT-88 or TMT-90 USB ticket/receipt printer. Or any of the following Boca printers: Boca Lemur-L, Boca Lemur-R

Related FAQ Categories: Requirements  Hardware 
If we elect to use a card swipe reader, which one do you recommend?

We recommend using a Magtek MagneSafe Mini USB card swipe reader with Keyboard
emulation. 

Related FAQ Categories: Hardware  Requirements 
Which barcode reader do you recommend?

We recommend a modern 2-D scanner such as the Honeywell Voyager 1400g.

Related FAQ Categories: Requirements  Hardware 
Which cash drawer do you recommend?

The MS Cashdrawer SP-103 Cash Drawer with RJ11 Printer connection

Related FAQ Categories: Hardware  Requirements 
If I choose to have my electronic payment system integrated to the Veezi POS, what hardware will I need?

For integrated payments, we recommend and support Payment Express for your EFTPOS (NZ & Australia) provider. They have standard hardware choices for pin pads. Veezi will integrate with these standard choices. All you need to do is ensure Payment Express has loaded their software onto each of your intended Veezi POS machines.

Related FAQ Categories: Requirements  Hardware 
Is Veezi for me if I have more than one cinema?

Yes. With Veezi, you have one account which can have as many cinemas (sites) as you wish. Each site can easily have multiple screens. If Veezi meets your operational needs then you can use it. Don't hesitate to contact us to discuss your specific needs in more detail if so required.

Related FAQ Categories: Pricing 
Can I use Veezi for a short-term seasonal cinema or festival?

Yes you can. Simply sign up for a normal account and set up your cinema. When you have completed your season, you can either close your account or leave it running. If you leave it running, all of your cinema information will be ready next time you open (suitable for periodic use) and you will incur a monthly minimum fee of $150 USD (or £75). If you close the account, you will not incur the fee and you simply re-open the account and set it up again next season.

Related FAQ Categories: Pricing 
Can I use Veezi only for selling food & beverage items, i.e. to run my cafe?

Whilst this does seem like underutilising Veezi, you can indeed use it for this purpose.  If you have a café alongside your cinema or have another reason for a stand-alone food and beverage site, you can use Veezi for this for a flat fee of $150 USD (or £75) per site per month. 

Related FAQ Categories: Pricing 
Where can I use Veezi? In which countries is it available?

You can sign up to use Veezi from anywhere in the world.  Of course, there might be local tax and currency requirements for your specific country, in which case, just drop us a line and we will set these up for you.  We will also be adding more countries to the automated set-up list which do not require any manual set-up from us.

Related FAQ Categories: Pricing  Availability 
What does pre-loaded mean when it comes to setting up Veezi?

Many cinemas in any market share some things in common. The most obvious of these are the films they show and the concession items they sell. With the goal of making Veezi as easy to use as possible, we have created several resource databases that contain this information. We keep this information up to date so that all you have to do is tick the films, concession items or ticket types you want to use and they will automatically be available for you in your version of Veezi.

Related FAQ Categories: Setup 
Can someone help me set up Veezi for my cinema?

Veezi has been designed so that this process is as easy as possible for you to work through. There is help and guidance contained in each step you go through in Veezi. If you have any questions at any step of the way, you have unlimited support via email. Just ask the question and we will help you.

Related FAQ Categories: Support 
What is the full cost of using Veezi? Are there hidden costs?

Our pricing page lists the monthly fees for you to use Veezi. There are optional extras you can choose from, beginning with Internet Ticketing. Aside from these listed charges there are no additional, up front or hidden fees.

Related FAQ Categories: Pricing 
Why is Veezi so inexpensive? What's the catch?

Veezi is new generation 'cloud' technology, making good use of the economies of scale available from using the Internet and providing a system that does all the fundamental things you need for a great price.  There is no catch.

Related FAQ Categories: Pricing 
Is Veezi safe? Will I lose my data?

Veezi has security that is designed in from the ground up. All data that is transferred between your location and the Veezi servers is encrypted. Veezi's servers have SSL certificates issued by Digicert - a leading certificate authority. Your access to Veezi and your data is password protected. Your data is stored on Veezi's secure Azure servers and a second copy is always maintained.

Related FAQ Categories: Security 
Are my credit card details secure?

Veezi does not collect or store your credit card details. When you choose to pay for the service by credit card, your credit card details are not stored by the service and cannot be accessed by Veezi staff. Your credit card details are encrypted and securely stored by Direct Payments Solutions Ltd to enable Veezi to automatically bill your credit card on a recurring basis.

Related FAQ Categories: Security 
How do I sell tickets on the Internet using Veezi?

In every market, Veezi will be linked to one or more of the primary web sites that provide web sales of cinema tickets to patrons. In New Zealand this is Book My Show. For all other countries, we have V-Tix available. Veezi is linked to these sites so that you simply choose which sessions you wish to sell online. You can also publish session times on your own web site and link these to either Book My Show or via V-Tix.

Related FAQ Categories: Internet Ticketing 
How do I get paid by Fandango?

Enabling Fandango will allow you to sell tickets via the US's biggest online cinema ticketing business. You will be up and running in no time.

You will be paid weekly by Veezi directly into your bank account less a 2.75% processing fee (this is a Fandango charge).  We make the payment every Monday so depending on your bank payment should show within a day or two.  You also have access to a Fandango Payments report that makes it easy for you to check that the payment is accurate.

 

Fandango Payment V2

 The Fandango Payments report page is located in the 'reports' area in Veezi Back Office.

Related FAQ Categories: Internet Ticketing  Reports 
How do I stop my subscription to Veezi?

Cancelling your subscription to Veezi is a menu choice within the application. If you choose to do so, your account will be closed and a summary of the final months charges will be completed at the end of that month, based on your usage. A final charge will be made to your credit card accordingly. There are no penalty charges for ending your subscription.

Related FAQ Categories: Pricing 
Is there a way I can test my Internet connection to see if it is fast enough for Veezi?

Yes. Make sure you are connected to the Internet via the connection you wish to test and then use your browser to navigate to the following two tests - www.speedtest.net  and www.pingtest.net for each, clip and paste the results into an email to us at support@veezi.com and we will respond with an answer as soon as we can.

Related FAQ Categories: Support 
Can I use Veezi in different time zones?

Yes. Within your Veezi account you can set the time zone for each site you have separately.

Related FAQ Categories: Support 
Will Veezi support Virtual Desktop environments?

No, Veezi does not support running POS on VDI (Virtual Desktop Infrastructure) environments. Please contact us if you need to run POS using VDI

Related FAQ Categories: Requirements 
What should I do if I have issues accessing Veezi?

Check our status page for any system updates, if there are no relevant updates then contact our support team. 

Related FAQ Categories: Support