Frequently asked questions

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How does the 30 Day Free Trial work?

You simply register and start using Veezi. No credit card necessary. You will have full access to it for 30 days from the day you sign up. If you decide not to purchase you have no need to do anything further. We will remind you before the end of your trial so that you can choose to purchase if you wish to. After the end of the 30 days, you will need to purchase Veezi in order to continue using it.

Related FAQ Categories: Pricing  30 Day Trial 
What does “pay only for what you use” mean?

It means that charges are calculated on the level of usage you have at each cinema site. It is not based on number of screens, or POS terminals. Please note that there is a minimum account fee of $150 USD (or £75) per month, so if you have only one cinema site, there will be the minimum account fee each month regardless of whether the cinema transacts on Veezi for the month. If you have multiple cinema sites, none of which transact during a month, then you will only be charged the $150 USD (or £75) monthly account fee.

Related FAQ Categories: Pricing 
How will I know I have been charged for Veezi?

The name "Vista Entertainment Solutions" will appear on cardholder statements for any transactions through this website.

Related FAQ Categories: Pricing 
If I don’t sell tickets at a cinema site, will I not get charged?

As long as there are no transactions done for your cinema site during a given month, you will not incur fees. A transaction means any sale you make, including concessions. Please also note that there is one exception to this rule where you will be charged a minimum account fee of $150 USD (or £75) per month regardless of whether you have transactions on any cinema sites.

Related FAQ Categories: Pricing 
Is there a minimum charge I will pay each month?

Yes there is. Regardless of how many cinema sites you have or whether you sell anything in any of your sites, there will always be a minimum account fee of $150 USD (or £75) per month. This does of course cover up to 2500 admits per month for one cinema site and/or Food & Beverage transactions at one cinema site.

Related FAQ Categories: Pricing 
What is the difference between an account and a cinema site?

Your account is your subscription to Veezi. You can have one or as many cinema sites set up on your one account as you like.

Related FAQ Categories: Pricing 
Can I use Veezi if I have more than one cinema?

Yes. With Veezi, you can have one account to manage as many cinemas (sites) as you wish. If Veezi meets your operational needs then you can use it. We recommend that cinemas with average monthly admits above 10,000 or complex food and beverage requirements contact us for pricing and advice.

Related FAQ Categories: Setup  Pricing 
Can I use Veezi for a short term seasonal cinema or film festival?

Yes you can, we even have a shopping cart feature to allow moviegoers to buy tickets to multiple sessions online, in one easy transaction. When you have completed your season/festival, you can leave your account running so that all of your data and cinema information will be ready next time you open; this will incur the minimum monthly fee.

Related FAQ Categories: Pricing  Setup 
What is the full cost of using Veezi? Are there hidden costs?

Our pricing page lists the monthly fees for you to use Veezi. There are optional extras you can choose from, beginning with Internet Ticketing. Aside from these listed charges there are no additional, up front or hidden fees.

Related FAQ Categories: Pricing 
Why is Veezi so inexpensive? What's the catch?

Veezi is new generation 'cloud' technology, making good use of the economies of scale available from using the Internet and providing a system that does all the fundamental things you need for a great price.  There is no catch.

Related FAQ Categories: Pricing 
How do I cancel my subscription to Veezi?

Please contact us to cancel your subscription. If you choose to do so, your account will be closed and a summary of the final months charges will be completed at the end of that month, based on your usage. A final charge will be made to your credit card accordingly. There are no penalty charges for ending your subscription.

Related FAQ Categories: Pricing